Front Office Attendant

Front_Office_AttendantA front office attendant performs clerical duties and greets customers for a hotel. Front office attendants work in nearly every type of industry and handle multiple tasks. Besides greeting customers or clients who enter an establishment, front office attendants answer phones, take messages, forward mail, respond to email and fax documents.

Front office attendants manage an array of responsibilities that can change on a daily basis. They are the first person seen by someone entering the building, and have to point the patron in the right direction. They keep track of appointments for supervisors and make supervisors aware of when a patient or customer has arrived. Many are supplied with intercom systems or direct telephone lines to assist with this process

Some of the tasks performed by a front office attendant are:

  • Greet guests and patrons as they arrive
  • Ask if guests have a prior booking
  • Manage the registration process
  • Ask for identification and ensure that the provided credentials are accurate
  • Handle guest check-ins and check-outs appropriately
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Manage accurate accounting of all rooms
  • Provide guests with room keys and call for bellboys
  • Take reservations over the telephone, through emails and in person
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payments
  • Provide guests with directions around the hotel
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift