Housekeeping Room Attendant

Housekeeping_Room_AttendantHousekeeping room attendants, whom most people refer to as maids or housekeepers, are integral to the successful operation of a hotel. Housekeeping room attendants work throughout the hospitality industry in hotels, lodges and resorts. They perform a variety of duties with the goal of providing a clean, comfortable and pleasant environment for the facility’s guests and visitors.

Housekeeping room attendants should be able to handle a large workload in an efficient and fast-paced manner. They must possess physical stamina and be able to manage time well. It is the Housekeeper’s responsibility to make sure that everything in the hotel is working as it should be and to report to management if there is anything amiss.

A Housekeeper usually performs many of the following tasks:

  • Cleaning rooms
  • Following health and safety guidelines
  • Preparing work schedules
  • Reporting lost or found items
  • Training new staff
  • Using chemicals and cleaning agents
  • Using room checklists/sheets
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Courses Offered:

housekeepingCleaning your room, removing garbage, washing bathrooms and replacing toiletries; this is the responsibility of a Housekeeper. Often they work as a part of a team to cover the hundreds of rooms in a hotel. They are coordinated and have deadlines to get their jobs done. They are expected to be meticulous and thorough.

A Housekeeper usually performs many of the following tasks:

                  • Cleaning rooms
                  • Following health and safety guidelines
                  • Preparing work schedules
                  • Reporting lost or found items
                  • Training new staff
                  • Using chemicals and cleaning agents
                  • Using room checklists/sheets
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Module 1 Room Cleaning
Unit 1 Room Cleaning Sequence
Unit 2 Bed Making
Unit 3 Dusting
Unit 4 Vacuuming
Unit 5 Turndown Service
Module 2 Bathroom Cleaning
Unit 1 Cleaning a Bathtub
Unit 2 Cleaning a Shower Cubicle
Unit 3 Cleaning WC Unit
Unit 4 Cleaning a Vanity Counter
Module 3 Public Area Cleaning
Unit 1 Cleaning Floors
Unit 2 Public Area Cleaning
Module 4 Housekeeping Protocols
Unit 1 Roles and Responsibilities of an HRA
Unit 2 Room Assignment Sheet
Unit 3 Preparing a Housekeeping Trolley
Unit 4 Entering a Guest Room
Unit 5 Shift Handover
Unit 6 Housekeeping Control Desk
Unit 7 Handling Lost and Found Items
Unit 8 Guest Laundry Service

enlgish-thumbnGeneral ability in English is essential to the Housekeeping Room Attendant role from multiple

            • Hospitality terminology is in English
            • Communication with English speaking customers.
            • Communication with managers and co-workers.
            • Documentation and record keeping needs to be done in written English

The competencies being taught/learning outcomes include

            • Understand basic spoken English
            • Speak English for daily interaction
            • Read and comply with instructions given
            • Write for documentation
            • Know common Hospitality Terminologies.

The approach taken is Situational learning – driving vocabulary, grammar and usage through exposing students to different real-life situations – in daily life, workplace and hospitality settings.

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Module 1 Everyday English
Unit 1 Greetings and Introductions
Unit 2 Talking About Family
Unit 3 Asking For Directions
Unit 4 Telling Time
Unit 5 Talking About the Past
Unit 6 Talking About the Weather
Unit 7 Talking About Likes Dislikes and Favorite Things
Unit 8 Talking About Places and Things
Unit 9 Describing Someone
Unit 10 Strengths and Weaknesses *
Unit 11 Shopping
Unit 12 Talking on the Phone
Unit 13 Telling a Story
Unit 14 Clothes You Wear
Unit 15 Inviting Someone
Unit 16 Going To The Movies
Unit 17 Negotiation *
Unit 18 Ordering Food at a Restaurant
Unit 19 Planning a Holiday
Unit 20 Making Plans
Unit 21 Talking About Change *
Unit 22 Talking About Yourself
Unit 23 Visiting a Doctor
Unit 24 Describing a Place
Unit 25 Talking About Aspirations *
Unit 26 Describing a Lost Article
Unit 27 Recounting an Experience
Unit 28 Finding a Place to Stay
Unit 29 Understanding Simple Instructions
Unit 30 Describing a Lost Item *
Unit 31 Appreciating Someone *
Unit 32 Talking About Imaginary Scenarios
Unit 33 Saying No
Unit 34 Giving Advice
Unit 35 Making a Complaint
Unit 36 Asking Questions
Unit 37 Describing an Office
Module 2 Professional English
There are no units in this module.
Module 3 Housekeeping English
Unit 1 Housekeeping Terminology

softskills

As the modern workplace becomes more and more emotionally demanding, professionals need tools to help them deal with peers, customers and supervisors with professional tact; be more productive, efficient and solve problems deftly. Our modules aim at providing techniques for:

            • Managing self
            • Interacting with others
            • Looking for the right job
            • Skills for work
            • Starting a business

 

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Module 1 Managing Self
Unit 1 Personal Hygiene
Unit 2 Dressing and Grooming
Unit 3 Values - Integrity
Unit 4 Values - Reliability
Unit 5 Values - Accountability
Unit 6 Values - Discipline
Unit 7 Positive Attitude
Unit 8 Learning at Workplace
Unit 9 Self-respect
Unit 10 Self-Confidence
Unit 11 Time Management
Unit 12 Money Management
Unit 13 Dealing with Strong Emotions
Unit 14 Stress Management
Unit 15 Decision Making
Module 2 Interacting with Others
Unit 1 Importance of Communication
Unit 2 Active Listening
Unit 3 Verbal Communication
Unit 4 Asking Questions
Unit 5 Refusal Skills - How to Say No
Unit 6 Non Verbal Communication
Unit 7 Workplace Communication
Unit 8 Networking Skills
Unit 9 Social Media Etiquette
Unit 10 Empathy
Unit 11 Assertiveness
Unit 12 Negotiation Skills
Unit 13 Influencing Others
Module 3 Excelling at Work
Unit 1 Professional Etiquette *
Unit 2 Teamwork
Unit 3 Dealing Effectively with Criticism
Unit 4 Managing Conflict
Unit 5 Taking Initiative
Unit 6 Diversity at Workplace
Unit 7 Presenting Ideas Effectively
Unit 8 Selling Skills
Unit 9 Problem Solving
Unit 10 Customer Service Skills
Unit 11 Handling Customer Complaints
Unit 12 Attendance and Punctuality
Unit 13 Knowing Your Organisation
Unit 14 Result Orientation
Unit 15 Meeting Etiquette
Module 4 Housekeeping Softskills
Unit 1 Guest Interaction *
Unit 2 Handling Housekeeping Requests *

* = Coming Soon

safety

To ensure a safe, quality environment for both customers and employees, hotels must follow certain facility safety regulations. These are for emergency management, worker safety, fire protection, environmental regulations, etc. Facility and safety identification has a significant role in meeting these hospital accreditation standards, particularly:

            • The control of hazardous energy and hazard communication.
            • Permit-required confined spaces and walking-working surfaces.
            • Emergency action plans.

 

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Module 1 Health
Unit 1 Basic Life Support
Unit 2 Pediatric Resuscitation
Unit 3 First Aid
Unit 4 Choking
Unit 5 Fainting
Unit 6 Seizures
Unit 7 Heat Stroke
Unit 8 Burns
Unit 9 Fractures
Unit 10 Haemorrhage
Unit 11 Drowning
Unit 12 Poisoning
Unit 13 Animal Bite
Unit 14 Snakebite
Unit 15 Medical Shock
Unit 16 Addiction
Module 2 Safety
Unit 1 Health Environment and Safety Awareness
Unit 2 Fire Safety
Unit 3 Road Safety
Unit 4 Ergonomics
Unit 5 Physical Safety
Unit 6 Mechanical Hazards & Equipment Handling
Unit 7 Disaster Management
Unit 8 Electric Shock
Unit 9 Patient Safety
Unit 10 Sentinel & Near Miss Events
Unit 11 All Codes, Safety & Risk Management
Module 3 Environment
Unit 1 Hazardous Materials
Unit 2 Energy Conservation
Unit 3 Water Conservation
Unit 4 Pollution
Unit 5 Waste Management
Unit 6 Biodiversity
Unit 7 Sustainable Development
Module 4 Rules and Regulations
Unit 1 Employee rights and responsibilities
Unit 2 General Code of Conduct
Unit 3 Discrimination
Unit 4 Information Governance
Unit 5 Sexual Harassment
Unit 6 Employee Grievance and Redressal
Unit 7 Patient Rights

 

‘*’ = Coming Soon

information-and-technology

In today’s info era, those who have basic IT training know how to oversee, administer, and use data are the ones who rapidly grow to become irreplaceable in a company. Basic computer abilities help to advance career and for amplifying an individual’s value in an organization.

Core IT and typing skills are essential even for Housekeeping Room Attendants. The need to enter customer data. Basic information may need to be searched from internet sources, emailing needed to done etc. for all this the knowledge of computers and technology as including typing is necessary.

 

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Module 1 Typing- Beginner Course
Unit 1 The Home Row Keys
Unit 2 The Top Row Keys
Unit 3 The Bottom Row Keys
Unit 4 Home Row and Beyond
Unit 5 Venturing Out
Unit 6 Easy Home Row Words
Unit 7 Easy Top Row Words
Unit 8 Easy Bottom Row Words
Unit 9 Beginner Wrap Up
Module 2 Typing- Intermediate Course
Unit 1 Alphabet Soup (A-M)
Unit 2 Alphabet Soup (N-Z)
Unit 3 Learn to Bust a Capital Letter *
Unit 4 Learn to Bust a Capital Word *
Unit 5 Basic Punctuation *
Unit 6 Most Common English Words *
Unit 7 Numbers Letters Numbers *
Unit 8 Speed Drills *
Unit 9 Intermediate Wrap Up *
Module 3 Typing- Advanced Course
Unit 1 Keyboard Quadrants *
Unit 2 Skill Builder Drills *
Unit 3 Symbols and Advanced Punctuation *
Unit 4 The Numeric Keypad *
Unit 5 Advanced Wrap Up *
Module 4 Typing- Speciality Course
Unit 1 The Californians Tale *
Unit 2 The Child Story *
Unit 3 20,000 Leagues Under the Sea *
Unit 4 Babes in the Jungle *
Unit 5 The Devil in the Belfry *
Unit 6 Romeo & Juliet Act 1, Scene 1 *
Unit 7 Dvorak Keyboard *
Module 5 Typing- News Headlines Exercises
Unit 1 Google News Headlines *
Unit 2 FOX Sports *
Unit 3 ABC News *
Unit 4 Autos *
Unit 5 MSN Shopping *
Module 6 Fundamentals of Computer
Unit 1 What is a Computer
Unit 2 Operating Systems *
Unit 3 Applications *
Unit 4 Desktop Computers, Laptop & Mobile Devices *
Unit 5 Using a Computer and Mouse *
Unit 6 OS and File Management *
Unit 7 Networking *
Unit 8 Computer Safety, Maintenance and Troubleshooting *
Module 7 Word Processor
Unit 1 Microsoft Office Word 2007
Unit 2 Word - 2 *
Unit 3 Word - 3 *
Unit 4 Word - 4 *
Module 8 Excel Sheet
Unit 1 Microsoft Office Excel 2007
Unit 2 Excel - 2 *
Unit 3 Excel - 3 *
Unit 4 Excel - 4 *
Module 9 PowerPoint Pre
Unit 1 Microsoft Office_PowerPoint 2007
Unit 2 PowerPoint - 2 *
Unit 3 PowerPoint - 3 *
Unit 4 PowerPoint - 4 *
Module 10 OpenOffice Suite
Unit 1 Getting Started with the Word Processor
Unit 2 Editing and Saving a Document
Unit 3 Elements of User Interface
Unit 4 OpenOffice Impress
Unit 5 OpenOffice Calc
Unit 6 OpenOffice Writer
Unit 7 Using The Spell Checker
Unit 8 Finding and Replacing Text
Unit 9 Formatting a Document
Unit 10 Checking Grammar and Using Thesaurus
Unit 11 Creating Bulleted & Numbered Lists
Unit 12 Using the Cut Copy & Paste Features
Unit 13 Creating a Table in a Text Documents
Module 11 Internet Basics
Unit 1 Basics of Internet
Unit 2 Browser Basics
Unit 3 Google Search Skills
Unit 4 Internet Safety Threats *
Unit 5 Internet Safety & Passwords *
Module 12 Email Basics
Unit 1 Introduction to Email *
Unit 2 Contacts and Calendars *
Unit 3 Email Etiquette and Safety *
Unit 4 Using Gmail *
Module 13 Digital Lifestyle & Social Media
Unit 1 Photography and Videography *
Unit 2 eCommerce *
Unit 3 Web travel sites *
Unit 4 Financial Information and accounts *
Unit 5 Twitter *
Unit 6 Facebook *
Unit 7 Linked IN *
Unit 8 Skype *
Unit 9 Blogs *